Welcome!
Hi! I'm Brian. 👋🏻
I've been providing a diverse range of tech support services for residential and small business clients around the west side of Cleveland, Ohio since 2004. If it's a computer, gadget of some sort, or connects to the internet, I can probably help you with it. I pride myself in providing quality service and not giving up on a challenge. Give me a call and we can discuss what you're having trouble with!
Computers. My primary service is computer repair, tech support, and troubleshooting. Including, but not limited to:
- Windows PCs
- All Apple products*
- Virus & malware removal
- Hardware repairs*
- Software troubleshooting
- Software & hardware upgrades
- Printers / Scanners / Faxes / Copiers
- Training / Tutorials / Documentation
- Consultations
- Personal shopper / Co-shopping
- Limited data recovery services
Services not currently offered:
- Server maintenance & upgrades
- Battery replacements
- Phone / tablet hardware repair
* Not certified for any manufacturer. I do not provide warranty repair services. Not a full-service hardware repair center.
Networking. From basic home networking to more advanced small-business needs:
- Modems
- Routers
- WiFi & mesh networks
- VPNs
- VLANS
- Remote access
- Patch panel termination
- Wall jack termination
- Network storage (NAS)
- Cloud services
- DNS configuration
- Website hosting configuration
- Email hosting configuration
- Basic VoIP phone setup
- Ubiquiti UniFi
Services not currently offered:
- Cable fishing
- Wide-area networks (WLANs)
- Advanced firewall configuration
- Advanced phone systems / wiring
Other Stuff! For better-or-worse I consider myself a jack-of-all-trades and have a wide variety of skills and interests. Other things I've helped clients with:
- Smart home hubs & devices
- Voice assistants (Alexa, Google, etc.)
- Whole-home audio (Sonos, etc.)
- Home theater setup & troubleshooting
- Security cameras
- Smart doorbells
- Car infotainment systems
- Garage door programming
- Anything that requires a phone app
- Smart bird feeders/houses
- Digital cameras
- Video editing
- Password cleanup & documentation
- Custom PDF forms
- Smart home appliances
- Smart (& generic) thermostats
- DVRs
- Handling tech support phone calls 🙂
Ask me about anything! You never know!
I don't do website design though!
Service Area
I'm located in Berea, Ohio. I work out of my home and don't have a public office or storefront. Drop-offs and pickups are by appointment only.
My primary service area is a 40-minute radius around Berea: the West Side of Cuyahoga County, East Lorain County, Medina & Summit County north of Rt 18. I do make exceptions depending on my schedule and services required.
On-Site Service
Minimum one-hour charge, rounded to the next half hour. Travel time to the service location included in charges. (Locations outside standard service area may incur additional travel charges.)
Remote / Phone Tech Support By Appointment
Minimum half-hour charge. Billed in 15 minute increments. Time includes setting up remote access if not configured ahead of time.
Remote / Phone Tech Support
Billed in 15 minute increments.
In-Office / Benchwork / diagnostics
For time consuming tasks, or special hardware repairs, I usually perform the work at my home office. Labor is charged based on how much actual hands-on time is required. For your convenience (or to save on travel charges) drop-offs are also welcome — but by appointment only.
$
Cash, check, credit card, and other forms of payment accepted. 90
/hrBusinesses invoiced at NET 30; residential payment due at time of service.
(Replacement parts are purchased retail and the cost passed on to the customer. A 3% service charge will be added for parts if a credit card is used for reimbursement, or if the job is invoiced.)
Call/text: (440) 823-7068
Email: service@briantoth.com