Welcome!

Hi! I'm Brian. 👋🏻

I've been providing a diverse range of tech support services for residential and small business clients around the west side of Cleveland, Ohio since 2004. If it's a computer, gadget of some sort, or connects to the internet, I can probably help you with it.  I pride myself in providing quality service and not giving up on a challenge. Give me a call and we can discuss what you're having trouble with!


Computers. My primary service is computer repair, tech support, and troubleshooting. Including, but not limited to:

  • Windows PCs
  • All Apple products*
  • Virus & malware removal
  • Hardware repairs*
  • Software troubleshooting
  • Software & hardware upgrades
  • Printers / Scanners / Faxes / Copiers
  • Training / Tutorials / Documentation
  • Consultations
  • Personal shopper / Co-shopping
  • Limited data recovery services
Services not currently offered:
  • Server maintenance & upgrades
  • Battery replacements
  • Phone / tablet hardware repair
* Not certified for any manufacturer. I do not provide warranty repair services. Not a full-service hardware repair center.
Networking. From basic home networking to more advanced small-business needs:

  • Modems
  • Routers
  • WiFi & mesh networks
  • VPNs
  • VLANS
  • Remote access
  • Patch panel termination
  • Wall jack termination
  • Network storage (NAS)
  • Cloud services
  • DNS configuration
  • Website hosting configuration
  • Email hosting configuration
  • Basic VoIP phone setup
  • Ubiquiti UniFi
Services not currently offered:
  • Cable fishing
  • Wide-area networks (WLANs)
  • Advanced firewall configuration
  • Advanced phone systems / wiring
Other Stuff! For better-or-worse I consider myself a jack-of-all-trades and have a wide variety of skills and interests. Other things I've helped clients with:

  • Smart home hubs & devices
  • Voice assistants (Alexa, Google, etc.)
  • Whole-home audio (Sonos, etc.)
  • Home theater setup & troubleshooting
  • Security cameras
  • Smart doorbells
  • Car infotainment systems
  • Garage door programming
  • Anything that requires a phone app
  • Smart bird feeders/houses
  • Digital cameras
  • Video editing
  • Password cleanup & documentation
  • Custom PDF forms
  • Smart home appliances
  • Smart (& generic) thermostats
  • DVRs
  • Handling tech support phone calls 🙂
Ask me about anything! You never know!

I don't do website design though!

Service Area

I'm located in Berea, Ohio. I work out of my home and don't have a public office or storefront. Drop-offs and pickups are by appointment only.

My primary service area is a 40-minute radius around Berea: the West Side of Cuyahoga County, East Lorain County, Medina & Summit County north of Rt 18. I do make exceptions depending on my schedule and services required.
On-Site Service
Minimum one-hour charge, rounded to the next half hour. Travel time to the service location included in charges. (Locations outside standard service area may incur additional travel charges.)

Remote / Phone Tech Support By Appointment
Minimum half-hour charge. Billed in 15 minute increments. Time includes setting up remote access if not configured ahead of time.

Remote / Phone Tech Support
Billed in 15 minute increments.

In-Office / Benchwork / diagnostics
For time consuming tasks, or special hardware repairs, I usually perform the work at my home office. Labor is charged based on how much actual hands-on time is required. For your convenience (or to save on travel charges) drop-offs are also welcome — but by appointment only.

$
90
/hr
Cash, check, credit card, and other forms of payment accepted.

Businesses invoiced at NET 30; residential payment due at time of service.

(Replacement parts are purchased retail and the cost passed on to the customer. A 3% service charge will be added for parts if a credit card is used for reimbursement, or if the job is invoiced.)
Call/text:  (440) 823-7068
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